📌 Frequently Asked Questions (FAQs)

1. What is included with my Canva template purchase?

You’ll receive a link to access the Canva template, which you can customize with your own text, colors, and images. Some purchases may include a guide or instructions for editing.

2. Do I need a Canva Pro account to use the templates?

Most templates are compatible with both free and Pro Canva accounts. If a template uses Pro elements (e.g., premium fonts or graphics), we’ll note it in the product description.

3. How do I access my template after purchase?

Once you complete your purchase, you’ll receive a PDF with a link to the Canva template. Click the link, log into your Canva account, and click “Use Template” to start editing.

4. Can I edit everything in the template?

Yes! You can customize text, colors, fonts, images, and layout elements to suit your brand and needs. Canva makes it easy to drag and drop elements.

5. Can I use the templates for client projects?

Yes—if you’re a designer or VA, you can use the templates for client work. However, you cannot resell, redistribute, or share the templates in their original or editable form.

6. Are the images in the templates included?

Stock images used in the preview may be included if they are free on Canva. If Pro images were used, you can either replace them or access them with a Canva Pro subscription.

7. Can I get a refund on my purchase?

Due to the digital nature of the product, we do not offer refunds. If you encounter any issues, please contact us and we’ll be happy to help.

8. Can I use these templates for commercial purposes?

Yes, you can use your customized designs for commercial use (e.g., social media, marketing, or client projects), but you cannot sell or distribute the original template files.

9. How do I change fonts and colors in Canva?

Select any text or design element, then use Canva’s toolbar at the top to change fonts, colors, and more. You can also apply your brand kit if you have a Pro account.

10. I clicked the link, but the template says ‘View Only’. What do I do?

Make sure you're logged into your Canva account before clicking the link. If it still doesn’t work, please contact us and we’ll resend the access link.

11. What is a custom Canva template design service?

This service offers personalized Canva templates designed specifically for your brand or needs. I create custom graphics that you can edit yourself using Canva—perfect for social media, presentations, merch, parties and more.

12. What’s included in the custom design package?

Each package typically includes:

  • Custom-designed template(s)

  • Use of your brand colors, fonts, and logo (if applicable)

  • Editable Canva link(s)

  • 1–2 rounds of revisions (depending on the package)

  • Basic usage instructions (if needed)

13. What types of templates can you design?

I can create a wide variety of templates, including:

  • Instagram posts & stories

  • Pinterest pins

  • eBooks, workbooks & lead magnets

  • Presentations

  • Business cards, resumes, and more

  • Party Favors

Let me know what you need, and I’ll design it!

14. How does the process work?

  1. You will purchase your customization template and provide personalized details at checkout.

  2. I confirm details and provide a timeline.

  3. I design your templates and send them for review.

  4. You provide feedback, and I revise if needed.

  5. Final Canva links are delivered to you!

15. How long does it take to receive my custom design?

Turnaround time varies depending on the project size and my current workload. Most projects take 1-3 business days, but I’ll provide an exact timeframe when we start.

16. Will I be able to edit the templates myself?

Yes! All templates are fully editable in Canva. You’ll be able to change text, colors, images, and more—no design skills needed.

17. Can you match my existing brand style?

Absolutely! I’ll use your brand colors, fonts, logos, and any inspiration you provide to ensure your templates reflect your unique look and feel.

18. Do I need a Canva Pro account?

Not necessarily. I can create templates that work with a free Canva account, but if you’d like to use premium fonts or elements, a Canva Pro subscription may be required.

19. What if I need changes after delivery?

Small revisions are included (usually 1–2 rounds depending on your package). Additional edits or major design changes may incur a small fee.

20. Can I resell or share the templates you design for me?

No. The templates are created for your personal or business use only. You may not redistribute or resell the templates in their original or editable form.

21. What types of custom party favors do you offer?

We offer a wide range of personalized party favors including treat bags, candy wrappers, labels, boxes, stickers, and themed decorations for birthdays, baby showers, weddings, and more. If you have a unique idea, just ask!

22. Can I customize the design with names, dates, or themes?

Absolutely! All our party favors are fully customizable. You can add names, event dates, colors, and themes to match your celebration perfectly.

23. How long does it take to receive my order?

Processing times vary by product, but custom orders typically ship within 5–7 business days. If you need a rush order, please contact us before purchasing to check availability.

24. Do you offer digital or physical products?

We offer both! You can choose physical, ready-to-use items shipped to your door or digital downloads you print at home. Each listing will specify the format.

25. What is your return or refund policy?

Because our items are personalized, we do not accept returns or exchanges. However, if there’s an issue with your order, please contact us and we’ll do everything we can to make it right.